Terms & Conditions

These terms and conditions (Conditions) set out the basis on which you can visit and use our website, and place orders with us. Please read them carefully as they contain important information. By placing your order with us you accept our Conditions. These Conditions apply to the contract between us and you (Contract), which consists of the order placed and these Conditions, to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing. 

Aluminium Driveway & Pedestrian Gates trading name of Longman Gates Aluminium Limited a company registered in England and Wales (Company registration number 13967758). The registered office is Figures House, 24 Brighton Road, Salfords Surrey RH1 5BX. Our VAT number is 409330614, Longman Gates Aluminium Ltd owns and operates this website, and when ordering via our website you are entering into a contract with Longman Gates Aluminium Ltd.

If you want to ask us anything about these Conditions, or have any comments or complaints on or about this website please contact us by e-mail on info@gatesonline.net.

In these Conditions references to “we”, “us” and “our” shall be references to Longman Gates Aluminium Ltd and references to “you” and the “customer”, is a reference to the party placing the order with us.

We may change these Conditions from time to time without notice to you and any changes will apply to subsequent orders received.

1. Product Description & Pricing

1.1 We take every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing, and all products have been fairly described. However, please note the following: 

1.1.1 Colour and appearance on the website will vary according to the resolution and the screen type of your computer. Therefore, we cannot guarantee that the appearance or colours of the products shown on the site exactly reproduce the appearance or colours of the products themselves. 

1.1.2 The weights, dimensions and capacities given are approximate only; please note photographs may be representative of the available product options.

2. Payment

2.1 Forms of Payment Accepted

We will charge your credit card account immediately upon receipt of your payment details. We accept Visa Credit, Master Card, Visa Debit Maestro and payment via cheque. By providing us with credit or debit card details to pay for an order, you are confirming that the card you are using is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

Pro formas may be paid for over the phone by credit or debit card – 01342 618612 or by BACS transfer (please see your pro forma invoice or quote for details) upon submitting your order.

For the avoidance of doubt, unless credit terms are agreed (as set out below), payment will be required before the dispatch of your order. 

2.2 How To Buy

Within our website there is a “Buy” option where you can select the items you wish to order.  This will generate an email to us and we will contact you to confirm order details and take payment details. Please ensure you give correct phone contact, address and email details as these will be used to process your order.

2.3 Price & Payment

2.3.1 The price of any products will be as quoted on our website from time to time, except in cases of obvious error.

2.3.2 Please note that if a spare part or accessory is ordered separately from a main product e.g. single or pair of gates, it will incur a delivery charge. Each subsequent order forming an instalment will constitute a separate contract with us. To order spare parts or accessories this way, you must contact info@gatesonline.net or call 01342. 618 612. 

2.3.4 Time for payment is of the essence; if you fail to make payment your order will not be processed.

2.3.5 Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you an invoice/email confirmation and quotations remain valid for 30 days only. If the rate of VAT changes between the date of the order and the date of delivery, we will adjust the VAT you pay unless you have already paid for the products in full before the change in VAT takes effect.

2.3.7 Our website contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our website may be incorrectly priced. We will normally verify prices as part of our dispatch procedures. Where a product’s correct price is less than our stated price; we will charge the lower amount when dispatching the product to you. Where a product’s correct price is more than our stated price, we will either contact you for instructions before dispatching the product or reject your order and notify you of such rejection.

3. Accepting Your Order

3.1 We carry out checks and authorisation procedures on cards when you buy products from us. We reserve the right to reject any order placed with us, depending on the results of the checks and procedures that we carry out.

3.2 After placing an order, we will acknowledge your order and accept it via email. You will then receive an invoice from us. This will be sent only to the e-mail address(es) you have supplied to us. Alternatively, we will reject your order. If we accept your order, a contract will be formed between you and us. Products will be dispatched separately to invoice. Please keep all paperwork that we send you in case of query. We keep electronic copies of all orders made.

3.3 The Contract will relate only to those products the dispatch of which we have confirmed in the order acknowledgment and invoice. 

3.4 We have the right to cancel your order (and, therefore, the contract) if the particular item requested is not in stock via our suppliers or not available in the quantity requested. If we reject your order for such reasons, but have taken payment from you, we will refund the payment taken as soon as possible of our notice of rejection.

4. Delivery

4.1 Delivery times are approximate and are given as a guide, due to the fact that  the supply of products by our own suppliers and the actions of third party courier companies will affect delivery times. We will try to fulfil your order within these guide times, but please note that  larger or bespoke orders (which may need to be manufactured, especially from scratch) can significantly increase the lead times. Lead times can also be further increased by increasing quantities and by each additional manufacturing process, such as galvanising, powder coating etc. Lead times can also be increased if stock levels are depleted by an unusual number of orders for a given product. We will reasonably endeavour to update you with any revision to the estimated lead times. Time is also not of the essence with regard to these delivery dates. 

4.2 If you choose to delay the delivery of the products, we reserve the right to charge a storage fee based on commercial rates.

4.3 We will at our option replace free of charge any products missing from a delivery of items provided you tell us by contacting us at the email address provided at the start of these Conditions, the items are missing within 48 hours of delivery.

5. Risk & Title

5.1 The products will be at your risk from the time of delivery. For the avoidance of doubt, when the products are delivered at the delivery location, the risk passes to you and you will be responsible for arranging any onward transportation (if necessary). 

5.2 Ownership of the products will pass to you after delivery of the products, when we have received full payment of all sums due in respect of the products, including delivery charges where applicable.

6. Returns and Refunds

Please see our Returns and Refunds Policy.

7. Warranties and Manufacturers’ Guarantees

Manufacturers’ guarantees may apply in addition to our cancellation and returns policy. Please contact us and we will liaise with the manufacturers on your behalf. This does not apply to products taken abroad, although we may provide reasonable assistance.

8. Events Outside Our Control

8.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

8.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

8.2.1 Strikes, lock-outs or other industrial action.

8.2.2 Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

8.2.3 Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster including but not limited to a pandemic.

8.2.4 Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

8.2.5 Impossibility of the use of public or private telecommunications networks.

8.2.6 The acts, decrees, legislation, regulations or restrictions of any government.

8.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

9. Our Right To Vary These Terms & Conditions

9.1 We have the right to revise and amend these Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.

9.2 You will be subject to the policies and Conditions in force at the time that you order products from us, unless any change to those policies or these Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Conditions before we send you the invoice/email confirmation (in which case we have the right to assume that you have accepted the change to the Conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).

10. Law & Jurisdiction

Contracts for the purchase of products and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the courts of England and Wales.